Why can’t I enroll without setting the Deadbolt direction in the system?

In order for the system to operate predictably it needs to "know" which direction to drive the bolt when Lock or Unlock commands are issued. Before the first user is allowed to enroll, the Dead Bolt direction needs to be set.

Do I have to set the “Deadbolt direction” every time I enroll a user?

No, once the deadbolt direction is set, it is stored in non-volatile memory and it does not have to be reset even when power is removed. Bolt direction may be changed, as applicable, if the lock is installed on a different door.

Can anybody enroll him/her self and have access to the system?

No. Only an Admin is authorized to enroll new users.

What is an Admin?

An Administrator is a user that is authorized to Manage system functions such as Enroll, Delete or Rename other users; he/she is also authorized to assign administrative privileges to other users.

How do I become an Admin?

The first user automatically becomes an Administrator; in turn he/she may assign admin privileges to other users.

Does the First Admin have more privileges than subsequent ones?

No, the system treats all Admin the same.

Is there a limit to the number of Administrators that I can have?

No, you can have as many Administrators as users. To prevent tampering and unauthorized use however, it is recommended that you limit the number of Admin to 2 or 3.

After swiping my finger, why does it display sensor error?

This normally happens after installation. The cable inserted into the back of the system is not secure. Re-secure the cable making sure it is straight and firmly inserted.

How long will SmartScan last on a single set of batteries?

Under normal use (10-15 accesses per day) SmartScan should operate for a year on a single set of alkaline batteries.

How can I conserve battery life?

The system goes to Low-power “sleep” mode after 30 seconds of inactivity; in this mode minimum power is consumed. Whenever the system is active (display on or driving the deadbolt) it consumes maximum power. Avoiding “waking up” the system unnecessarily will extend battery life.

How long can the system stay in “sleep” mode without losing its settings?

In sleep mode SmartScan can run for several years on a single set of batteries. It is impossible for SmartScan to “forget” its settings even if the batteries are removed.

How do I know when to replace the batteries?

1. Look at the battery icon in the opening menu. The amount of shading corresponds to the amount of battery charge.
2. Check battery voltage under “Settings”. Replace batteries when indicated voltage is 4.3V or less.
3. When the batteries need replacement, the system emits a warning beeping sound after locking or unlocking the door.
4. When accessing the bolt, the motor will sound “straining” under low battery condition.

Do I have to reconfigure the lock when I replace batteries?

No, system configuration and user information & data are saved in non volatile Flash memory (similar to the one used in jump-drives and MP3 players) data may be stored indefinitely without the need of batteries. One exception to this rule however, is the clock: It is recommended that battery replacement is accomplished within 2 minutes; otherwise Day and Time may need to be reset. No other settings are affected.

My child has difficulty operating the lock (fail to match). What can I do?

Young children may have difficulty authenticating, probably due to inconsistent finger swipes (speed, position, and angle). To improve their success rate, try one or both of the following: 1. Change “Biometrics” from “High” to “Normal” to increase system sensitivity. Switch back to “High” when children become more familiar with the lock. 2. Enroll the same finger of the child more than once. After a short period of time, practice will eventually eliminate the need for multiple enrollments.

Since the SmartScan is basically a computer, can it “lock-up” like my PC sometimes does?

Many times what is perceived as a “lock-up” is just an attempt by the PC to access a non-responding peripheral; given enough time (sometimes minutes) a PC will “time-out” and return to accept commands. Other times the PC may try to execute a barrage of instructions that an impatient user have issued. Being a general purpose computer, the PC has long timeouts and from the user’s perspective (in both scenarios above) the computer will appear to be “locked-up”. Since SmartScan is a dedicated special purpose computer, the designers have been able to build in several safeguards with short time-outs; the possibility of a “lock-up” has been minimized. However, in the event that SmartScan is busy executing a series of commands (keypad or swipe) and needs to be stopped, all that is required is to remove one battery, wait 60 seconds and reinsert. SmartScan then returns to the opening menu. Please note that the operation in process just before battery removal will have to be repeated.

Why is there a delay from when I touch the sensor and the unit LED activating?

In order to conserve batteries, the system is put in a low power (sleep) mode after 30 seconds of inactivity. When Keypad or Fingerprint activity is detected, the system receives a “wake-up” command; it takes approximately 0.2 seconds for the electronics to come up and ready to collect data.

Why does the unit not read my finger the first time I swipe my finger?

It is important to wait for the system to wake up or activate before swiping your finger. If you begin swiping or moving your finger before the system is awake the full fingerprint is not captured for comparison.

What do the LED colors indicate?

Green: System is awake and ready to accept commands.
Orange: The system is capturing fingerprint data.
Red: Authentication (comparing captured data to templates in memory) failed.

If my finger gets dirty will the unit still work?

The SmartScan fingerprint sensor uses RF techniques to collect data from below the skin therefore, its “reading” ability is not affected by dirt. It is advisable however, to wipe dirt and sand off, prior to swiping, to avoid scratching the sensor’s protective glass surface.