What happens to the fingerprints that are stored in the BioBox when the batteries die?

The BioBox retains all fingerprints in the event of total power loss. Once the power is restored by inserting new batteries the unit will function as it did before the power loss.

Can different BioBox units use the same wall mount?

Yes, all BioBox units are designed to utilize the same wall mounts.

Is the BioBox fire proof?

No, the BioBox is not fire proof or fire resistant. The BioBox has been specifically designed for secure access control and convenience.

If I cut my finger, does the fingerprint heal the same as before and will it open my safe?

Usually yes, although if the cut is significant or requires stitches, scar tissue may form as a result causing a change in your fingerprint. That is why we recommend enrolling additional user fingerprints and also fingerprints from your other hand.

Will the BioBox scan my finger correctly when my finger/fingerprint is puffy after a shower/swimming?

The BioBox has been designed to be very sensitive when authenticating and matching fingerprints. The unit will open when your fingerprint has increased moisture from after an average shower or swim and will open. There may be times when extreme water retention due to extended time in the water will cause a minuet aspect of your fingerprints to change for a short time and access to your BioBox may be denied until your fingerprint returns to its ordinary normal condition the same as when you originally enrolled that print.

Can someone cutoff my finger and try to use it to open the BioBox?

No, BioBox uses technology that detects live fingers for scanning, so in the unfortunate event that a detached finger is used to attempt access the unit will not open.

Can I travel with the BioBox through US Customs or TSA Security at the airport?

Yes, there are no restrictions on carrying this type of item. Please be aware that you may be asked to open the BioBox rather than passing it through x-ray and that we recommend that an enrolled user be present during transporting this item in case such as request is made by a government authority.